Who owns the health center? South End Community Health Center is an independent facility managed by a community Board of Directors.  This independence means that our community—not a corporate institution—makes the decisions regarding the services we offer.

Where are you located? South End Community Health Center is located at 1601 Washington Street at the corner of Rutland and Washington Street (three blocks from Massachusetts Avenue).  We are in a six-story building that has Flour Bakery and Walgreen’s Pharmacy on its ground floor.   We are accessible easily by public transportation. Click here for detailed directions.

Do you provide parking? We do not offer complimentary parking.  However, there are a number of metered spaces on Washington Street in front of our building.

What are your hours? Click here for a full listing of our hours.

How do I make an appointment? You can call (617)425-2000 to make an appointment or stop by the South End to make one in person.  If it’s an emergency, we will make arrangements for a doctor to see you right away.  Click here to learn more about making an appointment.

What do I do if I have a medical emergency?  If it’s during business hours, please call (617)425-2000.  if it is after hours, please call (617)425-2000.  We have doctors on call 24 hours/day, seven days a week who will see that you or your family get the care you need.

What are your policies regarding patient confidentiality? We are committed to protecting your privacy and have strict policies to ensure patient confidentiality.  These policies meet all federal and state health requirements. 

Who do you serve? We do not turn anyone away for health care.  Our services are available to anyone who wishes to come here. We primarily serve residents of the South End and Lower Roxbury neighborhoods, but many of our patients come from across Eastern Massachusetts.  We have a large number of Latino patients because of our comfortable setting and bilingual staff.

What services do you offer? The South End offers a full range of services to meet all your health care needs in one convenient location.  Services include adult medicine, dental, eye/ear, family planning, HIV/AIDS prevention and treatment,  laboratory, mental health, nutrition, pediatrics, ob/gyn, and WIC.  We also have a pharmacy on our first floor so that it is easy for you to get your medicine when you need it.

With which hospitals are you affiliated? Because the South End is an independent health center, we have affiliations with many hospitals.  That means we are able to accommodate your own individual needs should you require hospitalization.  We work most closely with Children’s Hospital, Brigham & Women’s Hospital and Boston Medical Center.

Do you accept private insurance? Yes.  The South End accepts close to 100 different forms of private insurance, including Blue Cross and Blue Shield, HarvardPilgrim, and Tufts.  Click here (insurance link) to see a full list of insurance carriers we accept.

Do you accept MassHealth and Medicare? Yes.  The South End accepts MassHealth and Medicare.

Do you accept Free Care? Yes.  Please click here for more information.

What do I do if I can’t pay for my care? Your ability to pay should not be a barrier to receiving the health care you need.  If you don’t think you can pay for your health care, please call our Patient Services staff at (617)425-2000 and make an appointment to see what options are available.  You might be eligible for free care, through programs such as CenterCare and MassHealth, or we might be able to make arrangements for you to pay for services on a sliding scale.  

If it’s an emergency, please call (617)425-2000 during business hours or (617)425-2000 after hours and we will make sure you are seen right away.