Employment

Call Center Operator

Posted on February 28th, 2013

The South End Community Health Center is seeking a full-time Bilingual Call Center Operator. The Call Center Operator is responsible for answering all main number telephone calls on a multi-line phone system, scheduling patient appointments and contacting patients to remind them of upcoming appointments . Candidates must be able to provide exceptional customer service and have strong interpersonal skills. Experience in call center or reception work in a health care environment is preferred. Bilingual in English/Spanish required. Some evenings and weekends required.

CBFS Rehabilitative Specialist

Posted on March 8th, 2012

Our Rehab Specialists have direct client care responsibilities and can manage a caseload of approximately twelve clients. Rehab Specialists conduct assessments of clients’ needs and rehabilitative case management. Rehab Specialists also develop Individualized Action Plans (IAP), and write progress notes, enter data, and review client progress.

Qualifications:
Bachelor’s Degree in Social Services, Human Services or related field preferred. Must be able to meet deadlines. Strong writing and documentation skills required. Experience in developing and writing treatment plans and developing documentation according to Medicaid Rehab Options a plus. Strong computer and coordinating skills.

CBFS Rehabilitative Specialist (Bilingual in Spanish)

Posted on May 9th, 2013

Our Rehab Specialists have direct client care responsibilities and can manage a caseload of approximately twelve clients. Rehab Specialists conduct assessments of clients’ needs and rehabilitative case management. Rehab Specialists also develop Individualized Action Plans (IAP), and write progress notes, enter data, and review client progress.

Qualifications:
Bachelor’s Degree in Social Services, Human Services or related field preferred. Must be able to meet deadlines. Strong writing and documentation skills required. Experience in developing and writing treatment plans and developing documentation according to Medicaid Rehab Options a plus. Strong computer and coordinating skills. Bilingual in Spanish is required. Driver’s License and access to a motor vehicle is a plus.

Denial and AR Report Specialist

Posted on January 8th, 2013

This position is responsible for the support and oversight of outstanding AR accounts under the direction of the Billing Manager. To ensure that all outstanding patient account receivable are billed accurately, including establishing standards and the reporting and monitoring on when accounts should be reviewed for either write-off or re-billing. This position is also responsible for monitoring and reporting on claim denials and electronic submission issues on a weekly basis. Must review the electronic submission, edit reports on a daily basis and work with the Billing Manager and Revenue Specialist to establish a workflow in re-working, monitoring and reporting on denials. Must ensure that all denials are tracked and followed up on in a timely manner. Will assist in the electronic posting of EOBs and payments. Will act as a liaison with health plans for the coordination and follow-up of denied claims. Oversee collection follow-up from insurances and patients.

Qualifications:
Associates Degree or equivalent experience or education, 3-5 years of patient billing experience, analytical and problem solving and strong organizational skills, excellent written and oral skills, detail oriented, attention to accuracy, effective communication skills and ability to work in a team environment. Technology proficiency required; knowledge of billing systems, preferably more up-to-date electronic systems. Master of reporting tools such as Excel, ACCESS, Crystal, Reportsmith or other SQL based reporting tools. Proficient in CPT and ICD-9 Coding and knowledge of Credentialing process. Ability to work weekends or evenings when needed.

Dental Assistant/Receptionist- Full Time and Per Diem

Posted on November 8th, 2012

The position is responsible for registration of patients, scheduling appointments, verifying insurance eligibility, calculating and collecting insurance co-pays, managing and organizing charts and paperwork, answering phone. Assists in the performance of dental and radiography procedures; prepares and maintains dental equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to-day duties.

Qualifications
High school or equivalent experience, Certified Dental Assistant/Radiology Certificate, Minimum 1 year Dental experience. Experience with dental software a plus.

Dentist- Per Diem

Posted on November 19th, 2012

The general dentist provides dental care for outpatients by diagnosing and treating diseases, injuries and malformations of teeth and gums.

Qualifications:
Position requires a current Massachusetts license to practice dentistry. D.M.D. or D.D.S. from an approved dental school, completion of a GPR program, preferred. At least 2 years of related experience in a Community Health Center. Excellent customer service skills as well as strong organization, written and oral communication skills, and good time management skills. Bilingual in English and another language appropriate to the health center’s patient population preferred.

IT Tech Support

Posted on May 17th, 2013

This position will assist staff with troubleshooting and resolution of hardware and software issues. This position will also act as the primary support person for the IT Director with a primary focus on customer service. Will be responsible for providing support to end users in variety of issues as well as identifying research and resolving technical problems. Also, responsible for responding to emails, telephone calls and personal requests for support, as well as document, track and monitor problems to ensure resolution in a timely manner.

Qualifications:
Associates Degree or equivalent experience, Bachelors Degree preferred. 2-4 years of experience working in the IT field. Experience working with Windows XP, Windows 7 and Microsoft Office. Also experience with printers,, fax machines and copiers. Knowledge of VOIP is a plus.

Optician-PT

Posted on August 10th, 2012

Under the guidance of the Optical shop manager, assist in operating the optical shop. Help select and fit eyeglasses, recommend frames, lenses and lens coatings. Repair and refit broken frames. Prepare work orders for ophthalmic laboratory technicians. Prepare work orders for Contact lenses. Obtain patient charts when needed. Maintain records on customer prescriptions and orders and payments. Meet with sales representatives to assist in selecting frame inventory that matches patient’s needs. Track inventory and sales. Provide translation services for Spanish speaking clients. Inspect glasses and prior to dispensing to patients. This position is primarily evenings and Saturdays.

Qualifications:
Certification from a certified dispensing optician program required. Knowledge of Opticianary and optical sales. Previous experience as a dispensing optician. Bilingual in English and Spanish. Strong computer skills. Knowledge of Officemate software preferred

Practice Manager

Posted on April 26th, 2013

The Practice Manager is responsible for managing provider schedules and for coordinating the workflow of providers. The Practice Manager supervises the day to day operations of the administrative sections of the clinical areas and the daily activities of support staff. Other responsibilities: work in conjunction with billing department to maximize revenue associated with patient billing and ensure accurate data collection, provide information and assistance to patients to ensure effective patient relations. Investigate and proactively resolve patient complaints and concerns. Establish standards for office operations and procedures, equipment, supply ordering and accounts payable. Manage the deployment of staff to provide coverage, investigate discrepancies and significant changes operationally such as phones, registration, billing and workflow. Facilitate staff training in customer service techniques, existing programs and/or processes and protocol. Produce, analyze and prepare productivity reports and other reports related to the operations. Reports discrepancies to the VP of Operations as required.

Qualifications:
Bachelor’s degree in Management, health care administration or related field, 3-5 years experience in a health care setting, 3-5 years of supervisory experience, Minimum 2 years experience in Physician Practice Operations. Excellent communication and organizational skills. Must have experience with Centricity and Excel. Strong health care billing and reporting experience. Ability to problem solve difficult situations, strong customer service and training skills.

Urgent Care Coordinator

Posted on May 22nd, 2013

The position is responsible for booking all Urgent Care patients, both existing and new patients, as well as registering patients who are not booked into other departments, verify insurance coverage and call for approval if required, and create encounter forms. Provide Urgent Care patients with information on health center services and benefits. This position is also responsible for answering telephones, responding to caller within the scope of the role and taking accurate messages in order to flag the appropriate team member or speak with the appropriate person. Act as an interpreter, translator, and chaperone as requested. Helps facilitate access for the patient, reviews providers schedule, to use the most appropriate clinical slots, has check in and checkout process knowledge. Take initiative in order to contribute to a smooth functioning of the clinical area, makes informed decisions and prioritizes. Follow-up with patient by letter, phone call on missed appointments or referrals. Use and understands Clinical Flag system on Clinical Floor, as well as uses and understands the Electronic Medical Records and Practice Management System.

Qualifications:
Associates Degree or Medical Assistant certification preferred. Previous healthcare experience required. Strong organization, written and oral communication skills. Ability to multi-task. Must be flexible to work evenings and weekend. Needs to be well organized with attention to detail. Knowledge of basic office equipment, and HER. Ability to learn new computer systems. Proficient with Microsoft Windows environment. Bilingual in English and Spanish a plus.